Privacy Policy

The iOS and Android app is for tutors: lessons, contracts, messages, and pay. It does not show ads and does not track you across other companies' apps or websites. We do not use Apple's advertising identifier.

• Location, while using the app only. On the day of a lesson, the app may read your location to estimate travel to the student. There is no background tracking and no movement history. Those coordinates may be sent to our servers for that route calculation and are not used for anything else.
• Camera and photo library. Profile photo and documents you choose to upload.
• Face ID. Only if you turn on the app lock. Biometrics stay on the device. We never receive your face.
• Notifications. A device token, delivered through Expo, for lesson reminders and account messages. You can turn them off in iOS Settings.

To delete your account, open Settings in the app, then the My account tab, and send the request. The account is deactivated for up to 30 days, then personal information is deleted or anonymized, except when payroll records must be kept for tax law. If you decline location, the lesson still opens and the route uses the address already on file.

TutorPlanner does not request the microphone, contacts, calendar, or health data. It does not read the list of installed apps and it does not collect location in the background.

The app is for tutors, not for children, and it is not in the App Store Kids Category. A student does not create an account in this app and does not type their own information into it. The name, grade, and lesson place shown to a tutor come from Tutorat Pro for the contract assigned to that tutor. That information is not used for advertising.

We collect the following categories of personal information:

Information you provide directly

• Full name, email address, phone number
• Postal address
• Profile photo and professional biography
• Banking and payment information
• Community content: posts, comments, and reports you submit on TutorPlanner's internal feed. Posts may go through automated moderation and an administrative review before they appear. If you have allowed AI analysis, that automated check uses Google Gemini. You can report a post or comment and block an author; reported or blocked content leaves your feed.
• Academic qualifications and certifications
• Background check information (for tutors)

Information collected automatically

• IP address and browser type
• Pages visited and time spent on the platform
• Device and operating system used
• Authentication and connection logs

Your personal information is used for the following purposes:

• Service delivery: managing tutoring sessions, scheduling, and communications between tutors, clients, and administrators
• Account management: creating and maintaining your user account
• Billing: processing invoices, payments, and payroll
• Security: protecting the account and the service
• Legal compliance: meeting our regulatory and legal obligations
• Communications: sending notifications related to our services (session reminders, invoices, important updates)

We do not sell your personal information. We may share it with:

• Service providers: hosting (Vercel), database (Supabase, in Canada), payment processing (Stripe), email delivery (SendGrid), push notifications (Expo), presentation videos (Bunny Stream)
• Artificial intelligence: Optional features may use Google Gemini to analyze documents or content. Before any personal information is sent to that service, TutorPlanner tells you which data is involved and asks for your explicit consent. You can refuse that analysis and keep using the features that do not need it. If you allow it, Gemini may read a transcript, resume, diploma, void cheque, profile photo, background-check certificate, and posts or comments on the internal feed for automated review. Consent is given in the app (Settings, Privacy) or at the first transmission.
• Platform participants: necessary information shared between tutors and clients to facilitate tutoring services
• Legal authorities: when required by law or legal process
• Professional advisors: accountants, lawyers, as needed for business operations

All third parties may use the information only for the task described here. They must protect it at least to the level described in this policy.

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (TLS) and at rest
• Row-level access control on the database
• Optional two-factor authentication
• Primary database hosted in Canada. Some providers (Google for document analysis, email, web hosting, video) may process data outside Quebec

In accordance with Quebec's Law 25 (Act respecting the protection of personal information in the private sector) and the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:

• Right of access: obtain a copy of the personal information we hold about you
• Right of rectification: request correction of inaccurate or incomplete information
• Right to deletion: in the app, Settings, then My account
• Right to withdraw consent: iOS Settings, TutorPlanner, then Location, Camera, Photos, or Notifications. Face ID lock is turned off in the app. AI analysis is granted or withdrawn under Settings, Privacy, before anything is sent to Gemini.
• Right to portability: receive your data in a structured, commonly used format
• Right to file a complaint: contact the Commission d'accès à l'information du Québec (CAI)

To exercise any of these rights, please contact us at the address provided in Section 7.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

• Active account data: kept while the account exists
• Accounting and tax records: generally six years, or longer when the law requires it
• After an account deletion request, the account is deactivated for up to 30 days. It is then deleted, and the related personal information is deleted or anonymized, except when the law requires us to keep it, including some accounting or tax duties

International Transfer

Our primary data infrastructure is hosted in Canada (ca-central-1). Some service providers may process data in the United States. In all cases, appropriate safeguards are in place to ensure compliance with Canadian privacy legislation.

For any questions regarding this privacy policy or to exercise your rights, you may contact us:

We will respond to your request within 30 days of receipt, in accordance with applicable legislation.